Screen Shot 2015-04-09 at 11.26.11 AMFrequently asked questions for using the UCSF Collaborative Learning Environment (CLE).

Do not see the information you are looking for? Check our Knowledge Base or contact the Learning Tech Group.


What is the CLE?

The Collaborative Learning Environment (CLE) serves as UCSF’s space for online learning and collaboration activities, and is used by thousands of users each month. The CLE is powered by Moodle, a well-known open source learning management system. The CLE integrates with complementary systems, including Media@UCSF, Ilios, UCSF Portfolio, Class Capture, and more!

We provide support and training for the CLE and these integrated tools, and work closely with the development teams to keep the systems updated and running smoothly. Visit the CLE Help & Support page for detailed information about CLE support and training resources.

What browser should I use for the CLE?

The CLE is browser agnostic and supports Firefox, Safari and Chrome. Please avoid using Internet Explorer as some functionality may not work with the IE browser, such as drag and drop.

Note: Other content that is embedded into the CLE, like Class Capture or Articulate modules, may work better in certain browsers than others. Please contact us if you encounter any such issues.

How do I request a CLE course?

CLE course shells are created by the category manager in your school or department. Please contact your category manager to request a new course shell, or contact the Learning Tech Group if you do not know who your category manager is, and include the following information:

  • CLE Category (e.g. Library category)
  • Course Long Name (displays at the top of the course page)
  • Course Short Name (displays in the navigation block and breadcrumbs menu)
  • Names of managers and instructors who should be enrolled

How do I log in and find a CLE course?

  1. Navigate to the CLE (
  2. Click login from the top-right corner of the page
  3. Enter your MyAccess credentials
  4. After successfully logging in to MyAccess, you will be directed to your My Home page
  5. From the Navigation block, expand My Courses to display all courses that you are enrolled inScreen Shot 2015-06-29 at 3.35.38 PM
  6. If you do not see a CLE course that you expect to be enrolled in, contact the course faculty to check your enrollment status

Click to learn more about Customizing the My Home page.

How do I make a CLE course available to students?

By default, new CLE course shells are not visible to students. Once you have completed your development, follow the steps below to open the course to students:

  1. Navigate to the CLE course you would like to make visible
  2. From the Administration block, click the Edit Settings linkedit settings
  3. Change the Visible drop-down menu to ShowScreen Shot 2015-06-29 at 3.35.30 PM
  4. Scroll to the bottom of the page and click Save Changes
You will notice that the course name in the Navigation block and breadcrumbs will turn from grey to blue - indicating the course is now available for students.

How do I import/copy a CLE course to use next quarter?

To import content from one CLE course to another, you will need to have the Instructor or Manager role in both courses. This is typically how faculty and course staff bring content into a new CLE course from a previous quarter.

Follow the instructions below to import, or “roll over” content from one CLE course to another:

  1. Navigate to the new CLE course you want to import content into.
  2. Click the gear icon located toward the top right of your course.
  3. From the Administration block, click Import. Import link on Admin Menu
  4. Search for and select the course you wish to copy content from (use a simple search, like the course short name), select the radio button next to the course name, and then click Continue.
  5. Check the boxes next to the type of content you wish to copy (you can leave all boxes checked, though filters are rarely used in CLE courses) and click Next.confirm import
  6. Check/un-check boxes next to the specific activities and resources you want to import – just leave all boxes checked if you are importing the whole course. Click Next when done.import content
  7. Follow the continue/next prompts, and that’s it! You will see the progress of the course import and this can take a few moments, depending on the size of the course. You should see the “Import complete” message when the process is done.import complete
  8. Click Continue to return to the course.

Please note that user data will not be copied over in a course import. This allows a new group of students to be enrolled and interact with the content with a fresh start. If you wish to import user data, please contact a Learning Tech Specialist.

What can I add to a CLE course as an instructor?

Visit the CLE Resources and Activities page for a robust list of items that can be added to a CLE course to facilitate online learning and assessment at UCSF.

What should I do if I cannot play a video in a CLE course on a PC?

The video is likely not playing because QuickTime is no longer installed on your PC. To play the video, try the following:

  1. Open the Firefox browser to play the video
  2. OR install the VLC player, download the video file, and play locally from your computer

We also encourage you to report this to the Faculty of Record so they can move the media to Media@UCSF to avoid this issue in the future.

Where can I find additional CLE help and training?

The Learning Tech Group has a number of support resources and training opportunities for using the UCSF Collaborative Learning Environment (CLE) available to UCSF community members. If you are new to using the UCSF CLE, we recommend attending the CLE Basics training, or enrolling in the 100% online, self-paced Foundations in the CLE workshop.

You can also peek over our shoulders, so to speak, and watch our tips and tricks videos that show you how to perform basic functions in the CLE.

Click the button below to view a complete list of CLE help resources:

CLE Help